Bullying and harassment in the workplace leads to increased levels of absence, staff turnover, and lower staff morale - ultimately reducing productivity. At this brief three-hour introductory workshop you will learn some very basic techniques to handle difficult conversations and difficult people with confidence, deal with problem employees including bullying and harassment in the workplace.
The workshop will cover the following:
At the Dealing With Difficult People Workshop you will learn techniques and strategies that will allow you to handle difficult conversations and difficult people with skill and confidence. You will be engaged in practical and interactive exercises that will change the way you see and respond to difficult people and difficult situations. You will be given opportunities to practise learned skills in a variety of contexts so that the skills can become second nature. You will have the opportunity to complete a personality to determine your conflict management style.
Who Should Attend?
HR professionals and for those in senior roles who have responsibility for managing bullying and harassment and for anyone who has to deal with difficult people or difficult issues. Human resource managers, team leaders, managers, lawyers, educators, consultants, customer service representatives and people who negotiate will all benefit from this brief introductory workshop.
- Only EuroCham Corporate Partners can use Event Voucher to attend the event free of charge.
- Pre-registration is required
- Please present event voucher upon check-in