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Join EuroCham's workshop to gain insights about Experience Management


LEARNING OVERVIEW 

 

This workshop will provide you with the knowledge needed to understand Experience Management. We will focus on Customer and Employee Experience, explain why is it so important and give you a structured approach how to measure, manage and excel both for your customers and employees. 

 

LEARNING OBJECTIVES 


· Understand what is Customer & Employee Experience 

· Understand how to measure Customer & Employee Experience 

· Which steps to take to win fans and engaged employees 

 

LEARNING OUTLINE 

  • Why is experience management now? 
  • Experience vs. service happiness  
  • How to measure customer experience 
  • How to measure employee experience 
  • Experience management cycle  

 

WHO WILL BENEFIT? 


Everybody who deeply cares about customer and employees and would like to know how to stay closer to their experience with your company and how to systematically improve it. 

 

Speakers

Agenda

9

00AM

-

11

00AM

11

00AM

-

11

30AM

Q&A session

Carsten Ley

Tickets

  • MEMBER PRICE | BANK TRANSFER PAYMENT

    ₫400,000

    Standard Price

    INCLUDES BREAKFAST
    Pre-registration is required
    Kindly note that reservation will be based on "first come - first served basis" and need to be made 24 hours prior to the event

    Buy Ticket
  • MEMBER PRICE | ON-SITE CASH PAYMENT

    ₫400,000

    Door Price

    INCLUDES BREAKFAST
    Pre-registration is required
    Kindly note that reservation will be based on "first come - first served basis" and need to be made 24 hours prior to the event

    Buy Ticket
  • NON-MEMBER PRICE | BANK TRANSFER PAYMENT

    ₫600,000

    Standard Price

    INCLUDES BREAKFAST
    Pre-registration is required
    Kindly note that reservation will be based on "first come - first served basis" and need to be made 24 hours prior to the event

    Buy Ticket
  • NON-MEMBER PRICE | ON-SITE CASH PAYMENT

    ₫600,000

    Door Price

    INCLUDES BREAKFAST
    Pre-registration is required
    Kindly note that reservation will be based on "first come - first served basis" and need to be made 24 hours prior to the event

    Buy Ticket
  • EVENT VOUCHER

    Free

    Standard Price

    - Only EuroCham Corporate Partners can use Event Voucher to attend the event free of charge.
    - Pre-registration is required
    - Please present event voucher to event teams

    Kindly note that reservation will be based on "first come - first served basis" and need to be made 24 hours prior to the event

    Reserve Ticket

Sponsors and Partners

Organiser

Platinum Corporate Partners

Gold Premium

Gold Corporate Partners

Silver Corporate Partners

Premium Service Partners

Contact

MORE INFORMATION:

Ms. Nhung | nhung@eurochamvn.org or calling 028 3827 2715 - Ext:126



MORE INFORMATION:

Ms. Hong Anh| eventsupport@eurochamvn.org or calling 028 3827 2715 - Ext: 101